| Title: Technical Specialist - Data and Voice
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| Location: Quincy, MA
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| Job Type: Contract
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| Compensation: per Hour
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| Reference Code: 950728-AQG
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| Description: Our Property and Casualty Insurer client seeks a Technical Specialist to join its team. This person provides technical support on data and voice network; answers technical questions and implements appropriate problem resolution; maintains RunBook Documentation for all production support procedures. This person conducts initial setup of productions systems and hardware; performs scheduled and emergency maintenance for data and voice infrastructure. This person acts as a liaison for outside vendors during installation, configuration, repair, and/or removal of equipment or services; follows and suggests potential improvements to relevant operational standards and procedures, including those for performance, backup, security, disaster recovery and housekeeping functions. This person will prepare cost and time estimates for individual deliverables; participate with senior team members on system technical design and problem remediation; utilize technical knowledge and outside resources as necessary in order to recommend effective solutions; and coordinate production implementation with Production Technical Services, Operations, application staff members, and third party vendors. This person will be involved in the documentation of steps necessary to administer systems and procedures required to implement new software and hardware. This person will be involved in after-hours production support as required. This person will participate in on-call, 24/7 coverage on a rotational basis. Occasional travel to company locations in MA and CT is required.
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Requirements: Data and Voice Technical Specialist Qualifications:
- Strong documentation skills using Microsoft productivity applications (Visio, Word, Excel, etc.) are required
- Data Communications skills are required
- Thorough understanding of the OSI model
- 5 years of experience with data communication technologies (routers, switches, switches, firewalls, load balancers, and VPN appliances)
- Experience in troubleshooting routing and switching solutions using TCP/IP and to a lesser extent SNA
- Can initiate, escalate, and follow-through with telecommunications carriers for trouble reporting and circuit installations
- Familiarity with Intel hardware and operating systems such as Linux and Windows
Voice Communications Skills Required:
- Experience working with Nortel PBX, Avaya telephone and voicemail systems, or other voice technologies
- Thorough understanding of Analog and Digital communication methods to include DID, T1, Frame Relay, MPLS, E/M, SIP, H.323, and fax
- Expert in implementing and troubleshooting routing and switching solutions using TCP/IP and to a lesser extent SNA
- Experience with IVR and CTI systems hardware and software systems
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