| Title: Business Analyst
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| Location: Bethpage, NY
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| Job Type: Contract
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| Compensation: per Hour
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| Reference Code: 951300-AQG
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| Description: Our client's current troubleshooting content model is linear. There is no branching or conditional logic. The system is wholly contained in the knowledge-base and there is no interaction with any other system. Users are expected to follow the linear steps until the problem is resolved. If the issue is not resolved the user escalates the issues as dictated by the troubleshooting content. The users are required to interact with all of the additional systems; evaluate data and make decisions based on the presented linear instructions.
Our client is currently negotiating with an external vendor to deploy a workflow solution. Once deployed, your team will be responsible for creating, deploying, and maintaining all workflow and business rules. The new approach to troubleshooting content will be built on a series of logic based processes and automated interaction with disparate systems. These processes and business rules must be engineered and documented as part of the project. The technology development and the content development will take place and deploy concurrently.
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Requirements: The skills, experience, and knowledge required to be considered for this position include:
- Process engineering / documentation
- Strong flowcharting / presentation skills (Visio)
- Excellent communication skills
- Ability to define / document business rules
- Strong analytical and logic skills Basic Tasks
- Review current linear documentation and extract "workflow based" processes * Meet with stakeholders to understand their requirements Document stakeholder requirements
- Work with IT and other staff to deploy workflow / business rules
- Develop test plans for workflow, technology platform, business rules
- Execute test plans
- Good project management skills, though you won't be managing the project * Should also be autonomous and professional as you will be meeting with business users (supervisors, managers, and directors) to document requirements
- May also be presenting completed work for feedback
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