| Title: Senior SAP Business Analyst
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| Location: Houston, TX
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| Job Type: Direct Hire
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| Compensation: per Year
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| Reference Code: 941843-NRC
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Description: The Sr. SAP Business Analyst will design, develop, maintain, and enhance application programs supporting CCS / CRM applications for functionality required for customer related processes. These include customer enrollment, customer interaction, account maintenance, market transactions, billing, payments, and credit and collections. This individual will interface with clients to determine requirements, resolve issues, and determine cost estimates. He or she will provide production support for system issues that arise in the daily operations of the system, as well as provide subject matter expertise to the Operations groups in order to assist with problem solving.
Responsibilities:
- Determine detailed system requirements based on business requirements provided by the Operations groups
- Develop functional specifications for configuration and custom development for functionality that cannot be delivered through configuration
- Configure and unit test CCS modifications to support new system development, enhancements, and production support modifications
- Develop and execute system test scripts in order to test a group of related functionality
- Support the development and execution of Enterprise Test scripts
- Provide subject matter expertise for the impact assessment and testing of SAP Maintenance, Enhancement Packages and Upgrades
- Identify opportunities and provide thought leadership for potential process improvements
- Organize and lead moderate to large projects
- Monitor production processes and escalate issues when appropriate
- Investigate and resolve production support problems reported by the end-users or that arise in the monitoring of production jobs
- Communicate with stakeholders regarding status, plans and issues related to projects and production support
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Requirements: Candidates must have at least five years of IT experience, including:
- Well versed with the software development lifecycle and development methodologies
- SAP configuration experience and testing experience
- Experience working with end users, taking their business problems and translating them into system requirements
- Lead / coordinate a small, well defined portion of a project or work process
- Configuration, testing, maintenance, enhancements and or support activities
- Evaluate user change requests and obtains approval to make modifications
- Lead project planning sessions with team members to analyze business and technical requirements
- Conduct unit and system testing to ensure application meets specifications
- Energy industry experience is preferred
Additional Requirements:
- Bachelor's degree in an accredited four-year college or university or equivalent experience
- Proficient in MS Office, Visio, Project, and use of the Internet
- Ability to prepare and conduct presentations in a professional manner
- Process-oriented, strong analytical skills, and quality-focused (required to identify logical, rational approaches to business solutions)
- SAP configuration experience and testing experience
- Ability to work in a team-oriented environment; must be able to assess and be responsive to the views, attitudes, and values of others
- Strong negotiation skills and the ability to manage conflict
- Excellent verbal and written communication skills; ability to interact with technical and non-technical staff and to communicate effectively to a wide range audience
- Valid Texas driver's license
Working Conditions:
- Fast-paced office environment
- Major activities performed on PC connected to mainframe, Unix, and client/server applications
- Requirements for telephone consultation and support with clients
- Duties are generally performed during standard business hours, but may require 24-hour on-call support
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