| Title: Collections
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| Location: Newark, NJ
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| Job Type: Contract
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| Compensation: $14.00 to $14.00 per Hour
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| Reference Code: 947329-NRC
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Description: Kforce is seeking a Collections Specialist for a 3 month contract position. You will be collecting on delinquent mortgages in an Inbound/Outbound Call Center environment. You will be recommending solutions and work-out plans for borrowers as well as establishing payment plans to minimize loss to the company.
Job Description:
- Collector I: As a Bank Collector you would be responsible for assisting Credit Card and/or Consumer Loan customers who are experiencing financial stress
- As an entry level associate, you will be working with our customers in making the appropriate payment arrangements to assist their current financial needs
- Make outward contact attempts to customers who are delinquent on their payments to educate them on their account terms, secure payment, and determine the reason for their delinquency on their consumer loans
- The Collector will progress through various delinquency stages up to 60 day delinquency and work with customers that are extremely behind on their payments
- Negotiate full balance repayment and promote repayment programs or settlement plans
- As a Collector, you will manage an established book of accounts using an automated Collections system and/or autodialing system
Schedule: Monday - Wednesday, 12:00pm to 9:00pm, Thursday, and Friday 1:00pm to 10:00pm; and two Sundays per month from 5:00pm to 9:00pm. When working on Sunday, the candidate has the ability to flex Monday from 12:00pm to 5:00pm.
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Requirements: Candidates must have 1-2 years of collections experience in a high-volume and fast paced environment. Previous collections experience is required to be considered. Candidates must have a High School Diploma or GED.
Specific Required Skills:
- Excellent oral and written communication skills
- Strong negotiation skills
- Excellent organizational skills
- Ability to multi-task
- Must be able to work in teams
- Self-motivated and results-oriented
Preferred Skills:
- Previous customer contact experience
- College Degree
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