| Title: Business Analyst
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| Location: Oakland, CA
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| Job Type: Contract
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| Compensation: $0.00 to $0.00 per Hour
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| Reference Code: 950260-WQG
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| Description: Position: Business Consultant
Supports the Data Center Services (DCS) Business Relationship Managers (BRM)s in providing underlying support for building strong relationships with BIO and IBM and IMG teams and in supporting the operational reliability, availability and stability goals of Data Center Services.
Duties
1.Service Delivery Initiative support (.25 FTE)
--Takes designed program tools like the Business Function Mapping or Infrastructure Health Check or Process Communication Initiatives and develops detailed content using Remedy, Visio and Excel and other tools with a future eye to automation and business intelligence.
--Researches and validates basic data sources and content via interactions with BIO, IBM, DCS, IMG plus Business Intelligence and APO teams and finalizes program items for distribution and communication.
--Develops draft PowerPoint presentations for California and Portfolio team for delivery to Forums, Taskforces, and DCS strategic meetings.
--Develops, distributes and analyzes Quarterly Survey Monkey Customer Satisfaction surveys for California BRMs.
2.Critical Service Delivery Issue (.25 FTE)
--Once top tier Steady-State Service Escalations or Issues are identified, receives direction from BRM on next steps toward researching details of issues, interfacing with DCS, BIO, IBM, IMG for reports or service delivery options and then documents, tracks and reports on results.
3.Service Catalogue/Service Level Agreement/CMDB Support (.15 FTE)
--Receives direction from BRM and coordinates California and Portfolio interface activities with principles within BIO and DCS and IMG to ensure that Service Catalogue and SLA California Specific requirements are complete and provides any necessary content after validation to Service Catalogue or SLA team.
4.Reliability Management (.15 FTE)
--Coordinates with APO and participates in Operations Incident/Problem Meeting and prepares California/BIO summary
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| Requirements: Skills/Abilities Needed
--Analytical Dimension-Ability to analyze data, develop preliminary findings and explain results in a clear and concise written and verbal communication.
--Organizational Navigation Dimension-Ability to navigate across all organizations; initiate contact with all levels of personnel and management; gather in a respective and professional manner data needed to complete critical tasks.
--Learn Something New Dimension-Ability to take on a new task or organizational structure and be able to educate self; find applicable resources; apply what is learned toward the successful accomplishment of any situation.
--Tool Skills Tracking and Reporting Remedy or a comparable application; Excel including pivot tables and charts, Visio, Power Point, Word; Share point expertise;
--Written Communication-Experience with tables, charts, trending graphs, executive summaries and external customer communication. Ability to develop clear and concise communication.
--Oral Communication-Ability to comfortably interact with all levels of management and personnel and explain purpose, benefits and details of any task or initiative in a clear manner.
Experience
--Exposure to Corporate Environment for seven or more years.
--IT background preferred
--Support position on a team for seven or more years.
- Some background in ITIL, Service Catalogue, Service Level Agreements or process work a plus for this job.
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