| Title: Supervisor - Operational Reporting
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| Location: Coppell, TX
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| Job Type: Direct Hire
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| Compensation: $70,000.00 to $75,000.00 per Year
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| Reference Code: 950359-WQG
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Description: The Essential Responsibility of a Supervisor of Operational Reporting is to Manage the Process of Providing:
- Management reporting on the key metrics and performance indicators for each assigned business unit within loan servicing
- Operational and exception reporting to the various business units in loan servicing
- Ad hoc reporting and analysis to assist in making strategic and operations decisions
To accomplish this, the Supervisor of Operational Reporting must:
- Ensure data integrity for the data sourced from the servicing system and other supporting sub-systems
- Work closely with assigned business unit managers to understand their requirements and create reporting to meet those needs
- Participate in the business process and workflow; interacting with technical and non-technical staff to articulate technical concepts
Summary of Essential Job Function:
- Manage a staff of information analysts, data analysts, and SQL developers (2-4 associates)
- Translate business needs into technical requirements and ensure that requirements conform to overall objectives and specifications
- Manage assignments, technical / functional content and resourcing
- Serve as a liaison between business units and reporting analysts
- Maintain and expand internal and external client relationships through the delivery of high quality work
- Seek, obtain, monitor, and analyze feedback from clients to improve systems, processes, and reporting
- Provide support relevant to areas of expertise
- Be responsible for planning, organizing, and leading tasks and projects as well as ensuring the quality of the deliverables
- Perform other duties and responsibilities as assigned
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Requirements: Operational Reporting Supervisor Qualifications:
- Proficient in the use of SQL, Access, Excel, Word, and PowerPoint
- Undergraduate degree in Business, Accounting, Finance, Engineering or equivalent experience
- 3+ years of hands-on experience in reporting / analytics for mortgage loan servicing
- 5+ years of total work experience
- Strong verbal communication skills
- Experience with Microsoft Reporting Services or similar tool preferred
- Experience in business process analysis and improvement strategies preferred
- Ability to create, compose, and edit written materials (preferred)
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