| Title: Microsoft Help Desk
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| Location: Little Rock, AR
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| Job Type: Contract
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| Compensation: per Hour
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| Reference Code: 950433-WQG
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Description: The Microsoft Help Desk position includes, but is not limited to:
- VMware host and guest builds
- VMware administration
- Work with Application, DBA, Network, and O/S support groups to maintain optimal performance of supported servers
- Facilitate the opening cases with Microsoft to address O/S and 3rd party Application related issues
- Monthly patching of supported Microsoft Operating Systems
- Participate in the Department's on-call rotation of the 24x7 coverage of all supported environments
- Work with non-Application software (O/S, etc.)
- Provide Citrix support
- Provide Marimba support
- Provide McAfee Support
- Network connectivity
- Physical and logical security
- Maintain and provide support for hardware, software, disk sub-Systems, and file-Systems
- Manage and resolve issues from monitoring tool alarms
- Maintain security patches and service packs on all supported Operating Systems
- Create / maintain printer queues and/or IDs
- MS Project initiatives
- Develop / Support Disaster Recovery Procedures and Process
- Support ACI Project management in SOW generation; cost estimates for new initiatives
- Work with the implementation of conversions, new Applications, and environments
- Make recommendations on future technology
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| Requirements: The selected Microsoft Help Desk must have 3 to 7 years of experience. If you are qualified and interested in this position, please apply online today for immediate consideration.
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