| Title: Site Support Technician
|
| Location: Lexington Park, MD
|
| Job Type: Contract
|
| Compensation: per Hour
|
| Reference Code: 946811-AQG
|
Description: As the Site Support Technician, the candidate will be responsible for the following activities and tasks:
- Perform the installation, repair, and preventative maintenance of Microsoft Windows based personal computers, servers, and related systems
- Provide day-to-day technical support to employees for network infrastructure, hardware and software support for personal computer (desktop and laptop) systems
- Install, configure, and troubleshoot desktop systems, workstations, server, and network issues in a heterogeneous environment
- Maintain passwords, data integrity, and file system security for the desktop environment
- Assist in determining suitable hardware and software to meet user requirements
- Recommend hardware and software solutions, including new acquisition and upgrades
- May participate in development of information technology and infrastructure projects
- May conduct training designed to educate an organization's computer users about basic and specialized applications
- Often leads or supervises the activities of other non-exempt personnel
|
Requirements: The skills, experience, and knowledge required to be considered for this position include:
- Excellent troubleshooting skills and be able to quickly and accurately diagnose computer hardware and software problems
- Ability to communicate highly technical information to both technical and non-technical personnel
- High school diploma or equivalent and 4+ years of related experience
- Current MCSE, A+, and Net+ certifications are desirable
- Must be US Citizen
The successful candidate will also have the following characteristics:
- Performs the assignments in the form of objectives with goals and process to meet goals outlined
- Uses professional concepts to solve a variety of problems
- Works on problems of limited scope where analysis of data requires evaluation of identifiable factors
- Exercises judgment within generally defined practices and policing in selecting methods and techniques for obtaining solutions; personal judgment and performance may affect the cost, schedule and quality of individual projects; decisions or failure to achieve results may cause minor delays in schedules
- Interacts daily with supervisor, peer groups, and customers; interaction normally involves exchange or presentation of factual information
- Acts independently to determine methods and procedures on new assignments
- Knowledge and experience to be able to handle unusual and seldom occurring job events; choice of action requires more than common sense in that some training and experience is needed before knowing what to do under special circumstances
|
|
|
|
|
|
|