| Title: Technical Support Manager - Client Services
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| Location: Parsippany, NJ
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| Job Type: Direct Hire
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| Compensation: $90,000.00 to $120,000.00 per Year
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| Reference Code: 951844-AQG
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Description: Our client is seeking a Technical Support Manager to lead and manage a team assigned to deliver highest level of service to large diverse base of enterprise software customers.
Responsibilities for this role include performing the following duties:
- Maintain necessary communications, plans, and processes to work with counterparts internally and customers externally to deliver high quality support, enhancement, and modification for highly successful software suite
- Obtain a clear understanding of the customers' business needs and processes and be involved in their strategic and tactical technology plans
- Manage all activities required to support and maintain customer's software and resolve issues that need immediate attention
- Ensure the clients' continued satisfaction and that the software is being best utilized to maximize their revenue growth
- Work closely with the customer base to establish annual budgets, and coordinate contracts and related administrative details necessary to support ongoing software projects
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Requirements: As the successful candidate, you will meet the following requirements (items are required unless noted otherwise):
- Related degree with 8-10+ years of Customer Relations experience (preferably at the management-level within the software industry)
- High-level of customer facing expertise
- Proven background of managing a highly effective and efficient technical support organization
- Thorough understanding of the concepts, practices, and processes needed to support highly configurable web-based applications
- Proven ability to plan and manage medium to large support and maintenance projects
- A highly organized and dynamic individual able to work a fast paced, challenging environment with the ability to prioritize, delegate, and handle multiple projects at a time
- Excellent verbal and written communication skills
- Excellent client presence (desired)
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