| Title: Customer Service Representative
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| Location: Elkview, WV
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| Job Type: Contract
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| Compensation: $10.00 to $10.00 per Hour
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| Reference Code: 946978-NRC
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Description: Kforce has a 2 month contract for a Customer Service Representative.
Functions:
- Be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement
- Communicate with patients/clients and referral sources (verbally and in writing) to ensure patient/client questions and concerns are processed in a timely manner
- Coordinate all patient information, process paperwork including preparation of file for Billing Department, and complete batch reports for UPS deliveries
- Comply with all applicable company policies and procedures to meet company standards
- Process paperwork-confirms tickets, input new patient set-ups, and assemble charts
- Complete SOPs/CMNs and documents on tracking log
- Verify Medicare, Medicaid, and private insurance coverage information
- Clear previous day's route and check all paperwork for accuracy and completeness
- Prepare deposit for location on a weekly basis
- Maintain the referral log
- Provide service for all retail/walk-in equipment requests
Other Duties and Responsibilities:
- Assist with updating respiratory grid
- Monitor office supplies
- Provide technical assistance to customers
- Work with outside agencies to resolve customer issues
- Prepare invoices for next day routes
- Perform other duties as required
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Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or abilities required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- High School Diploma or GED equivalent
- Experience in the medical field and administrative record management is preferred, but not required
- Strong customer service background is preferred
Certifications, License, and Registrations:
Communication Skills:
- Excellent written and oral communication skills
- Knowledge of appropriate telephone etiquette
Analytical Skills:
- Ability to work and think independently within a team
- Strong sense of urgency and responsiveness to customers
- Flexible approach
- Ability to multi-task
- Attention to detail
- Must possess working knowledge of fax machine, copier, printer, and PC
- Internet proficiency
- Knowledge of email management tools
- Excel and Word proficiency
Additional Skills and Abilities:
- Medical terminology (preferred)
- Knowledge of medical billing practices (preferred)
- Knowledge of billing reimbursement
- Knowledge of insurance policies and requirements (preferred)
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