| Title: Customer Service Representative
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| Location: New Castle, PA
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| Job Type: Contract
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| Compensation: $12.00 to $12.00 per Hour
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| Reference Code: 947750-NRC
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Description: This person will research and respond to customer inquiries; review and update customer records on computerized data base; and resolve problems and refer to responsible parties. This person will perform due diligence on customer inquiries through oral communication.
The responsibilities of this position include the following:
- 30 hours per week (5 days, 4-8 hour shifts) Schedule given 3 weeks in advance
- Working every Saturday and Sunday
- Start time no earlier than 12pm and up until 11pm
- The call center is open 365 days a year so employees will work some holidays
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Requirements: The skills, experience, and education required for this position include the following:
- College level education or equivalent, relevant experience
- Superior oral communications skills on the telephone
- Good written communication skills
- Problem solving ability
- Working knowledge of specified computer based applications such as word processing, spreadsheets and data bases
- A minimum of 6 months of Call Center Customer Service experience
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