I’m closing in on two years now. I joined Kforce in 2019.

I supervise a great team of help desk agents that support our entire company’s technical support needs. As that initial point of contact, my team fields calls and emails from our users on a wide variety of problems and needs. We work hard to quickly resolve any issues that our users have so they can get on with their daily work. In addition to leading my team, I work closely with the rest of our IT department at Kforce to ensure that our users, systems, tools, etc. are running like a well-oiled machine.

I would say the variety of issues we deal with and the satisfaction of helping others. There is always a new and exciting challenge. Whether we’re helping implement a new tool or system, or resolving a new problem that users are having, it takes logic, the ability to investigate problems and strong communication between teams. I also enjoy helping those on my team develop their skills and seeing them move on to other IT areas in specialized roles.

I’ve always had an interest in computers and a passion for helping others. I’ve found that throughout my career, from a technical support agent, to being a trainer for my team, to various managerial roles, the common thread has been the desire to help others while working in an ever-changing industry.

Explore. Look at different areas and see what interests you the most. I think you will find that whatever path you end up pursuing, there will be overlapping areas, so having a good understanding of multiple technology areas can benefit you down the line. Oh, and never forget to have fun doing it!