Kforce Earns Trust and Recognition by Acting on Customer Feedback


Most Recognized IT Staffing Firm earns consecutive Best of Staffing® Client & Talent Awards while out-ranking peers on Glassdoor

Tampa, FL- March 2, 2021 - Kforce is proud to announce a series of awards and ratings that showcase its attention to detail when reviewing and responding to customer feedback. In these turbulent, uncertain times, trust in the workplace has never been more important. At Kforce, we consistently seek feedback to understand the voice of our customers and demonstrate respect for customers by acting on their feedback.

“It’s a noisy world, especially in this job market,” said Chief Marketing Officer Andrew Thomas. “Ultimately, job seekers and employers will work with companies they trust and that have a reputation for delivering results. We’ve established data-driven milestones to measure how well we are serving our customers." 

Kforce has achieved top Glassdoor ratings among our peers, world-class Net Promoter® Scores (NPS) from both clients and consultants and top brand recognition among IT consultants. Each of these programs are independent from one another and based entirely on survey data or direct customer feedback.

“First and foremost, we use these ratings as diagnostic tools to help us better serve our customers. The process of listening and learning has made us better partners for those who choose to work with us,” said Thomas.

Kforce’s mission is to help customers achieve success through lasting personal relationships. That can only be accomplished through trust, a long-time core value of the firm. View the information and links below to learn more about how Kforce has gained that trusted partnership with our customers. 

Glassdoor

Choosing a career is one of the hardest decisions people make in their lives. Navigating the job search can be brutal. But you don’t have to do it alone. We work to understand your goals, skills, experience and purpose—and then help you land jobs with cutting-edge companies.

Kforce was the first company to earn Glassdoor’s OpenCompany distinction, which recognizes employers who embrace transparency. We respond to all reviews, demonstrating our gratitude for the feedback that our current and former employees and consultants provide. 

Visit our Glassdoor page here

Consultant NPS

We’re focused on delivering a positive experience for our consultants—from matching them to the right opportunity through onboarding to supporting them during their assignment. This exceptional level of service positively influences the tenure and loyalty of our consultants. Our Consultant Net Promoter® survey, through ClearlyRated, collects feedback, giving us valuable insight to where we have the opportunity to make enhancements to our service. Our team has the ability to truly understand candidates’ needs and motivators to efficiently match them to fulfilling opportunities. As a result, we've achieved world-class distinction for our consultant population, with an NPS above 70%. 

Client NPS

Clients have rated Kforce as providing top-notch service based on survey responses through ClearlyRated’s Net Promoter® Score (NPS). With a staffing industry average client NPS of 28%, Kforce’s client NPS is considered world class for exceeding 70%.

We strive to differentiate ourselves by working collaboratively with our clients to better understand their business challenges and help them attain their organizational objectives. This collaboration focuses on building a consultative partnership. We measure our success in building long-lasting relationships with our clients using the Net Promoter surveys, through ClearlyRated. In 2020, our clients rated our service world-class by NPS standards, in both of our biannual surveys. We’re proud of our World Class designation—it is a testament to the trust our clients place in us to deliver exceptional service each day. 

"Fewer than 1% of all solutions and staffing firms ever exceed an NPS of 80%, and that number is even smaller when looking at firms with a national or international scale,” said Eric Gregg, CEO & Founder of ClearlyRated. “To achieve that level of consistently remarkable performance requires a company-wide commitment to excellence and a true client-first mentality."

Learn more at ClearlyRated and ClearlyRated's Best of Staffing® Award

Most Recognized Staffing Firm

In a report published by Staffing Industry Analysts (SIA), Kforce ranked as one of the most recognized staffing firm among IT consultants. With an increase in Tech talent jobs post-pandemic, companies face significant competition to attract IT professionals with the right experience to successfully complete their technology initiatives. 

“SIA’s findings are particularly exciting since we know that as brand awareness increases, so do the opportunities for our customers,” said Kforce President Joe Liberatore.

Learn more about SIA IT Most Recognized

About Kforce
Kforce invites our partners to reimagine how business gets done. We deliver on your business objectives by combining a global KNOWLEDGEforce®— our namesake—with flexible solutions and an unmatched drive for excellence. Each year, we provide opportunities for more than 30,000 highly skilled professionals who work with cutting-edge clients, including 70% of the Fortune 100. At Kforce, our promise is to deliver great results through strategic partnership and knowledge sharing®.

Media Contact
Kimberly Bird
Director, Communications & PR
813.552.3830 | kbird@Kforce.com