97 percent of clients say the firm submits qualified candidates who meet their expectations
Tampa, FL— June 17, 2019 – Kforce has been rated as providing top-notch service based on client survey responses through ClearlyRated’s Net Promoter® Score (NPS®). With a staffing industry average client NPS of 11 percent, Kforce’s client NPS is considered world class for exceeding 70 percent.
One client responded, “I have worked with Kforce as an employer looking for employees and as a person looking for employment with great success on both sides. I would highly recommend their services. They do not just fill a position with a person but provide candidates that will become valued team members.”
The firm calculates its NPS in biannual surveys where the client is asked to rate how likely they are to recommend Kforce to a friend or colleague on a scale of 0-10. In addition to an overall NPS rating, survey responses revealed that 98 percent of clients feel Kforce understands their organizational needs. 98 percent say the firm is easy to work with.
“The Net Promoter Survey is an amazing tool,” said Andrew Thomas, Kforce Chief Marketing Officer. “It provides the voice of the customer and allows us to incorporate changes and evolve our strategy based on direct feedback. For those considering working with Kforce, it provides a level of transparency designed to help with their decision.”
Kforce associates use the feedback provided by clients to proactively improve service. As a result, since the implementation of the client NPS program in 2017, satisfaction scores have increased by 27.8 percent. In a recent case study on their partnership with Kforce, ClearlyRated CEO and Founder, Eric Gregg, emphasized the importance of using NPS as an actionable tool to improve customer experience.
“Kforce is a shining example of what’s possible when a team comes together to create a world-class experience for the consultants they serve. By transforming their Net Promoter® Score initiative into a key influencer of firm growth, Kforce sets the pace in the staffing industry for what it means to invest in (and see a return on) the candidate experience,” said Gregg.
ClearlyRated presents annual Best of Staffing® Client and Talent Awards to firms who provide superior service to their clients and placed talent. This year, Kforce announced its fourth consecutive Best of Staffing® Talent Award and second consecutive Client Award win, based on nearly 25,000 ratings from Kforce clients and consultants.
Kforce (Nasdaq: KFRC) is a professional staffing services and solutions firm that specializes in the areas of Technology and Finance & Accounting. Each year, our network of over 50 offices and two national recruiting centers provides opportunities for 34,000 highly skilled professionals who work with over 4,000 clients, including 70% of the Fortune 100.
Founded in 1962, our name stands for KNOWLEDGEforce® which describes the customer-centric Kforce Knowledge Staffing Process SM that delivers high-touch, relationship-driven results backed by progressive technologies. At Kforce, our promise is to deliver great results through strategic partnership and knowledge sharing®. Visit our Newsroom for the latest Kforce news and media resources.
Director, Communications & PR