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Challenge
To drive efficiencies and productivity, a multinational consumer electronics and printing company needed a fully-staffed team operating their West Coast laboratory at all times. Critical responsibilities included the research, development and test operations for the company’s revolutionary new 3D printing product.
The urgency behind this need for talent acquisition grew, as the product was starting to be launched to the public. The customer needed a consistent team that would be properly trained for each new release.
With the demand for top talent, the leadership team faced difficulties hiring, training and managing test technicians in the lab environment. These issues were leading to significant risk—not only regarding the quality and speed to market of this cutting-edge product, but also in operational costs, investor relations and revenue.
Based on strong past performances with the customer formed over more than a decade, Kforce was selected as the go-to solutions partner for this project. To meet the scope and scale needed, Kforce’s Managed Services model was selected for its ability to deliver success across quality assurance measures, project management and retention.
Solution
Kforce introduced a critical cost-saving measure in which the test technician role was modified to include a range of experience, from entry level operations to mid-level technicians and experienced electrical professionals. This approach was used to attract career-driven resources interested in advancement within the company.
Within four days, Kforce’s local and centralized support coordinated to quickly identify, recruit and secure 12 technicians for the lab, including chemical technicians and junior mechanical engineers.
This was in stark contrast to the customer’s experience with other vendors, who typically needed four weeks to identify talent. This translated into the customer gaining 80 percent time and cost savings choosing Kforce for talent acquisition.
Outcome
Kforce’s engagement manager and collaborated with the customer to create business process improvements within the lab. Critical costs savings were delivered through the guidance of Kforce’s on-site engagement manager. The customer had been unaware of overtime mismanagement by several employees hired prior to Kforce’s involvement. Kforce’s resource discovered this issue, and has in turned saved the customer an average of $52,000 a year in unnecessary costs.
Throughout the project, Kforce’s engagement manager and account manager provided thought leadership around daily task prioritization and shift management, coaching and training, as well as retention.
The customer’s exposure to turnover risk, and the costs associated with it, were greatly reduced due to Kforce’s readily available talent pool. We were able to decrease the number of technicians by ten percent while increasing the units serviced by forty percent.
The quality and value add our consultants has been rewarded, as two have converted to full-time employees, and five have progressed from entry-level operators to the top technical resources.
Kforce’s dedicated service, in combination with the quality of resources provided, has led to improvements in accurately tracking the lab’s productivity, quality of deliverables and the ability to meet product milestones, on time and within budget. Due to this ongoing value add, the customer continues to invest in Kforce as a long-term solutions partner.
I wanted to share some insight with you. Your engagement manager continues to build her strength as a solid and critical partner for me in managing resources and process implementation in our labs.
From the beginning, her proactive approach and diligence in ensuring that she is adding value is commendable. I appreciate her style of communication and the firmness in applying the guidelines. Despite being new to the position, she has quickly adjusted and demonstrated control on resource management. She has become a valued partner with us.- R&D Lab Supervisor