Firm earns Best of Staffing Client Award and Diamond-level Talent Award based on national survey
Tampa, FL - February 4, 2020 - Kforce announced today that it has won Best of Staffing Client and Talent Awards for providing superior service to its clients and candidates. Participating in ClearlyRated’s Net Promoter® Score (NPS) program since 2015, this is the firm’s fifth consecutive win for talent satisfaction earning its Diamond recognition for consistent excellence.
ClearlyRated's Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on the NPS provided by their clients and candidates. The firm calculates its NPS through surveys where clients and consultants are asked to rate how likely they are to recommend Kforce to a friend or colleague on a scale of 0-10. Kforce received satisfaction scores of 9 or 10 from a vast majority of their placed job candidates.
One consultant responded, "I have been working with Kforce for several years on multiple assignments. Kforce takes exceptional care of their consultants. I always recommend them to others." Satisfied consultants are now able to easily refer their contacts to open positions and get paid for successful hires using the KFORCEconnect app launched by the firm last year.
In 2019, Kforce announced reaching a world class client NPS of over 70%, far exceeding the industry’s average of -2%. Kforce associates use the feedback provided by clients to proactively improve service. As a result, satisfaction scores have increased by 26% since the implementation of the client NPS program in 2017.
“We feel honored by what these statistics represent—the lasting personal relationships cultivated between our people and customers since we were founded in 1962. This year celebrates our 25th anniversary as a public company, demonstrating how relationships have made longevity in this business possible,” said Joseph Liberatore, Kforce President.
Kforce (Nasdaq: KFRC) is a professional staffing services and solutions firm that specializes in the areas of Technology and Finance & Accounting. Each year, our network of over 50 offices and two national recruiting centers provides opportunities for 34,000 highly skilled professionals who work with over 4,000 clients, including 70% of the Fortune 100.
Founded in 1962, our name stands for KnowledgeForce® which describes the customer-centric Kforce Knowledge Process that delivers high-touch, relationship-driven results backed by progressive technologies. At Kforce, our promise is to deliver great results through strategic partnership and knowledge sharing®. Visit our Newsroom for the latest Kforce news and media resources.
About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client and talent ratings and testimonials.
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